The majority of products sold at Excel
Computers if found defective need to
be returned to our shop in Sydney, please contact
us if you are uncertain of this procedure before
retuning your goods. If the products you
have purchased are covered by a local manufacturers
warranty you will have to contact them and arrange
the necessary return particulars. We also
recommend checking your warranty registration
cards for terms and conditions; in most cases
they should have the appropriate numbers and
details for your return.
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| Limited
Warranty |
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We provide a 1 year return to base limited
warranty that applies to the date of purchase
on your tax invoice. The limited
warranty applies to new computer parts
and systems only.
Our 14 day replacement
policy is only applicable to faulty computer
parts and does not include computer
systems or consumable goods i.e.
printers. It is the responsibility
of the consumer to ensure the correct
goods are ordered. All goods sold
are non refundable after 14 days of the
invoice. Restocking charges of 15%
apply to goods returned within 14 days
of the invoice date.
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Extent of Limited Warranty |
We are not responsible for any software
conflicts caused by hardware purchased
from Excel Computers. The warranty
covers only those defects which arise
as a result of normal use and does not
apply to:
- Improper or inadequate maintenance
- Interfacing not supplied by Excel
Computers
- Unauthorized modification or misuse
- Operation outside the products environment
specifications
- Improper site preparation or maintenance
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| Warranty procedures RA/RMA |
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Repair or replacement of faulty parts or
computer systems.
Refunds are only applicable to components
in RMA status that are not longer available
or cannot be repaired. Funds retuned
will be of current estimated market value
of the computer components not of the original
purchase price
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Note:
Warranty period is from the original
purchase date and is not extendable if the
product is repaired or has been replaced.
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Obtaining warranty service |
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Faulty products
(not including products covered by manufacturers
warranty) that need to be sent to
Excel Computers
Shop 1, 42 Railway St.
Lidcombe Sydney
NSW 2141
along with
1. Your name, address and telephone no# .
2. Proof of purchase. i.e. tax invoice.
3. Problem description or explanation .
Please note : Return and delivery of goods
are at the customers expense. |
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